Politique de remboursement

KRYPTEX TRADINGS' REFUND POLICY

We have a 30-day return policy, which means you have up till 30 days after receiving your items, to be eligible to request for a refund.

  • 1. Overview
  • 2. Return Eligibility
  • 3. Timeframe
  • 4. Restocking Fee
  • 5. Partial Refunds
  • 6. Refunds Process
  • 7. Exchanges
  • 8. Return Instructions
  • 9. Order Cancellation
  • Need Help?

 

1. Overview

Our Returns and Refunds Policy is designed to make the process clear and straightforward. Please take a moment to review the following guidelines.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in its original condition.
  • It should be in the original packaging.

Please note that the following items are not returnable:

  • OEM Products
  • Special Order Items
  • Made-to-order items
  • OBC (Onboard Computer)

3. Timeframe

Our policy allows returns and refunds within 30 days from the date of purchase. If 30 days have passed since your purchase, we regret that we cannot offer you a full refund or exchange.

4. Restocking Fee

  • No restocking fee

5. Partial Refunds

Partial refunds may be granted under the following conditions:

  • The item is not in its original condition, damaged, or missing parts for reasons not due to our error.
  • The item is returned more than 30 days after delivery.

6. Refunds Process

Once we receive and inspect your return, we will send you an email notifying you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specified number of days.

7. Exchanges

Exchanges are a straightforward process:

  • In the event that you receive a product different from what you ordered, we will promptly send you the correct item and cover the return shipping cost with no restocking fee.
  • If you ordered a product and received the same product and want to exchange, you will be responsible for both the return shipping cost

8. Return Instructions

To Initiate a Return

To start the return process, kindly follow these steps:

  1. Sign into your account dashboard and just click on the return button in the order page.
  2. If, you don't see this button or not having an account on our website, reach out to us through our contact form on the contact us page, Live-Chat, Email: info@kryptextradings.com, or Phone: +1 (226) 793-0268
  3. We will promptly initiate an RMA (Return Merchandise Authorization) request for your return.
  4. Within 2-3 business days, you will receive an email confirming your returns Approval or Denial as per our criteria explained.

9. Order Cancellation

At Kryptex Tradings, we understand that your plans might change after you’ve placed an order. We’re committed to processing your orders quickly to ensure fast delivery, but we also want to accommodate your needs if you decide to cancel.

Cancellation Policy:

When an order is placed, it’s promptly processed to ensure quick delivery. If you find yourself needing to cancel an order, it’s important to be aware of the financial implications tied to the cancellation process:

  • Payment Processing Fee: For all orders, a cancellation will incur a payment processing fee of approximately 3% of the order total. This fee covers the transaction costs charged by our payment processors and is deducted from the refund amount. Please understand that this fee is not kept as profit but is used to offset the costs we incur during the cancellation.

We strive for transparency in all our policies, including cancellations, to ensure you’re fully informed and confident in your shopping experience with us.

How to Cancel an Order:

  1. Reach out to us through our contact form on the contact us page, Live-Chat, Email: info@kryptextradings.com, or Phone: +1 (226) 793-0268
  2. To proceed with a cancellation, please contact us as quickly as possible through our customer support channels. Our team is ready to assist with your request and provide guidance on the next steps.

Important Notes:

  • The quicker you initiate the cancellation, the higher the chance of stopping the order before it’s processed, avoiding any complications.
  • We continually review our agreements with payment processors and will update our policies to reflect any changes in fees or procedures.

For questions or assistance with order cancellations, reach out to our support team at info@kryptextradings.com or call +1 (226) 793-0268. Your satisfaction and understanding of our processes are paramount to us.

 

Some FAQs about Refunds 

  • What are the Conditions of the Return Policy?
  • Receiving items must be original with packages, accessories, and boxes.
  • Products must be unworn, and unused with labels for return.
  • We do not accept used items. Items must be brand new.
  • You have to maintain these conditions. If you do not maintain it, we can not accept your return.
  1. What is the order Cancellation Policy? After placing an order. If you think you will cancel the order for any reason. Immediately you have to contact us within 24 hours. Otherwise, we are unable to cancel the order.
  2. What's the process for returning? Initially, when you get incorrect, faulty, or broken products. Please send us an email to info@kryptextradings.com. We will contact you as soon as possible. For any kind of support, you can call us directly at +1 (226) 793-0268
  3. Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
  4. Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
  5. What is the restocking fee? No restocking fee
  6. How much will customers pay for return shipping? There is no cost for Return Shipping. 
  7. What should I do, When my items are missing? If your products are missing. Please contact our support or send us an email about your missing products at info@kryptextradings.com We will contact you as soon as possible. 

 

For any kind of help, please contact:

Phone: +1 (226) 793-0268

Email: info@kryptextradings.com

Address: 235 Hood Road, Markham, Ontario, L3R4N3, Canada

Website: https://kryptextradings.com/